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info@aidematerial.com

Whether you’re looking for a quote, samples, or technical support, our team is here to help. Fill out the form below, and we’ll get back to you promptly. Let’s work together to achieve your business goals.

Hear What Our Clients Are Saying

Our clients value Morton for our consistent quality, reliable delivery, and unmatched customer service. Their success stories reflect our dedication to building long-term partnerships.

Working with Morton New Materials has been a game-changer for our operations at our dry mix mortar plant here in São Paulo. We’ve been sourcing HPMC from them for over a year now, and their product consistency is one of the best I’ve experienced in the market. The ultra-fine particle size distribution has significantly improved our mortar formulations, ensuring better water retention and superior workability, which are critical for our customers in the construction industry.

We have been extremely satisfied with our partnership with Morton Materials. As a cosmetics manufacturer, the quality of our raw materials is critical to the performance of our products, and Morton's HPMC has consistently exceeded our expectations. The purity and fine particle size of their HPMC has allowed us to achieve smooth, stable formulations in our skincare range, which is essential for meeting both customer demands and regulatory standards.

Working with Morton company has significantly improved the quality and efficiency of our construction projects. In the UAE’s challenging climate, we require materials that can perform under extreme heat and dryness. Morton’s HPMC has proven to be exceptional in this regard. The thermal gelation properties have enhanced the durability and water retention of our cement-based products, which is essential for ensuring they perform as expected in such harsh conditions.

We've been sourcing HPMC from Morton for over a year now, and the difference in our paint and coatings formulations has been remarkable. Their HPMC has consistently provided excellent viscosity control and film-forming properties, which are crucial for us to ensure smooth application and durability across a range of surfaces. We’ve noticed a significant improvement in the overall stability of our products, thanks to the fine particle size and consistency of their material.

Certified Quality You Can Count On

Our certifications reflect our commitment to meeting the highest international standards, giving you the confidence to trust Morton for your critical applications.

Most Asked Questions

We collect a lot of FAQs from our real clients and please check out our FAQ page. Also, feel free to chat with us via LiveChat (on the right bottom corner), phone call, email, or just simply drop us a line below:

What is the best way to get in touch with Morton?

The best way to contact Morton New Materials Co., Ltd. is through:

Email: Send us an email at info@aidematerial.com for queries, support, or feedback.
Phone: Call us at +86-180-0311-2232 for immediate assistance during business hours (9 AM to 6 PM CST).
Website Contact Form: Visit our website and fill out the contact form; our team will respond promptly.

For urgent inquiries, we recommend calling to ensure a swift response.

Can I request samples of your HPMC products?

Yes, we offer complimentary 200g samples of each HPMC grade for evaluation. Please note that while the sample is free, the shipping cost will be borne by the client. To request a sample, please contact our team, and we will arrange prompt dispatch via courier.

What information should I include in my inquiry?

When sending an inquiry, please include the following details to ensure a prompt and accurate response:

Product Specifications: Desired grade, viscosity range, and application requirements.
Order Quantity: Estimated purchase volume.
Destination: Delivery address or country for shipping cost estimation.
Application Details: Industry and specific use case for better product recommendations.
Other Requirements: Any customization needs or certifications required.

Providing this information helps us tailor our response and expedite the process. For further assistance, feel free to contact us.

What are your operating hours?

Our operating hours are Monday through Friday, 9:00 AM to 6:00 PM China Standard Time (CST). We are closed on weekends and public holidays. For inquiries outside these hours, please email us at info@aidematerial.com, and we will respond on the next business day.

Do you ship internationally?

Yes, we ship our Hydroxypropyl MethylCellulose (HPMC) products to over 20 countries across various regions, including Europe, North America, South America, Asia, Africa, and Oceania. Our extensive export network ensures timely delivery and localized support for our clients worldwide. For specific shipping details or to discuss your requirements, please contact our sales team.

How long does it take to receive a response?

We strive to respond to all inquiries within 24 hours during our operating hours, Monday through Friday, 9:00 AM to 6:00 PM China Standard Time (CST). Inquiries received outside these hours will be addressed on the next business day. For urgent matters, please call us at +86-180-0311-2232 during business hours.

Who should I contact for technical support?

For technical support regarding our Hydroxypropyl MethylCellulose (HPMC) products, please contact our dedicated technical support team:

Email: info@aidematerial.com
Phone: +86-180-0311-2232

Our experienced chemical engineers are available to assist with product selection, formulation optimization, and application troubleshooting. For personalized assistance, please reach out to our technical support team.

Do you offer quotes for bulk orders?

Yes, we provide customized quotes for bulk orders of Hydroxypropyl MethylCellulose (HPMC). Please contact our sales team with your specific requirements, including product specifications, quantity, and delivery details, to receive a tailored quotation. Our team is ready to assist you with your procurement needs.

Can I visit your factory or office?

Yes, we welcome visits to our factory and office. To ensure a productive experience, please schedule an appointment in advance by contacting our team. This allows us to prepare accordingly and provide you with a comprehensive tour. We look forward to your visit.

How do I follow up on a previous inquiry?

To follow up on a previous inquiry, please provide the following details for a quicker response:

Inquiry Reference Number: If available, include the reference number provided in our acknowledgment email.
Date of Inquiry: Mention when you originally contacted us.
Contact Information: Ensure your name, email, and phone number are included for verification.
Subject: Briefly restate the purpose of your original inquiry.

Send your follow-up via email to info@aidematerial.com or call us at +86-180-0311-2232 during business hours. Our team will assist you promptly.